What this website collects
This website has one form: a "Send us a message" box above the footer on every page, and a fuller version on the Contact page. It asks for your name, email and message (the Contact page also has an optional phone field). The Contact page also has an optional checkbox to agree to text messages. If you check it, we use your number to send the messages described in our Terms. When you submit it, the website sends your message to our inbox; it is not stored on the website itself. Once it reaches us, we keep what you sent so we can reply and, if you become a client, keep a record of that conversation.
The same is true if you call 714.305.4111, text 714.503.8069, or email info@love-pilates.com directly — we see and keep whatever you send us.
The contact form
When you send us a message through the website, your name, email address, any phone number you add and the message itself are passed to two services on the way to our inbox: Cloudflare, which hosts this site and runs an anti-spam check on the submission, and Resend, which delivers the email to us. Neither uses your details for anything else. We keep the message in our email the same way we would if you had emailed us directly.
Analytics
We use Google Analytics, and Mindbody's booking script on every page runs Google Analytics too. Both set cookies in your browser. That tells us roughly how many people visit, which pages they look at, how long they stay and how they found the site — it is not tied to your name. You can turn it off from the cookie banner or from the Cookie Policy page, which lists every cookie in full.
Booking through Mindbody
All booking, scheduling, payment and account management happens through Mindbody, a separate company we use to run the studio. The class pricing, schedule and private-appointment pages show booking windows embedded from Mindbody. Anything you enter into one of those — your account details, class selection, payment information, and any notes about an injury or condition — is collected and stored by Mindbody under its own privacy policy, not this website. Read it at mindbodyonline.com/privacy.
Notes you add when booking — an injury, a surgery, a diagnosis — are stored in your Mindbody account and shared with the instructors at Love Pilates so we can plan your session. We do not share that information outside the studio.
Cookies and tracking
Through Mindbody's booking script, this website causes Google Analytics cookies to be set, and the embedded Mindbody booking windows set their own cookies on Mindbody's domain. We also run Google Ads, which sets one cookie of its own so that a booking can be matched back to an ad. Our Cookie Policy lists every cookie and explains how to decline analytics and advertising.
Text messages
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Health and fitness data
If you choose to enable Workout Metrics and grant permission through Health Connect on Android or Apple Health on iOS, our app accesses health and fitness data, such as heart rate and calories burned, solely to display workout metrics for your classes.
This data is accessed and processed on your device. It is not transmitted to, stored, or retained by us or our app provider. We do not sell this data, share it with third parties, or use it for advertising. The uses and restrictions described in this section apply specifically to health and fitness data accessed through this feature.
You can revoke the app’s access at any time through the permissions settings in Health Connect or Apple Health.
Our use of information received from Health Connect complies with Google’s applicable Health Connect permissions policy, including its Limited Use requirements.
Children's privacy
This website is not directed at children, and we do not knowingly collect information from anyone under 13. Our studio guidelines require clients to be at least 14, with anyone under 18 accompanied by a parent or guardian.
California residents
We do not sell personal information and we do not share it for cross-context behavioral advertising. The analytics cookies described above are the only tracking on the site, and you can turn them off from the cookie banner or the Cookie Policy page. We treat a Global Privacy Control signal from your browser as a request to decline those analytics cookies. For information held in your Mindbody account, the access, correction and deletion controls are in Mindbody's account settings and privacy policy.
Questions or changes
We'll update this page if what the website does ever changes. If you have a question about privacy at Love Pilates, email info@love-pilates.com.
